If you’re a business owner, you know right away there are a few aspects that can make or break a company. From how you conduct yourself, your team, and their productivity levels, all of these elements can keep your company running full force, or, have it quickly come crashing.
Your customer service and client relationships are other aspects as well.
Now that we know how essential this is, what can you do to boost your customer service? Global Resources LLC has a few ideas to help.
Training Means Everything
A reliable customer service team, for any business, comes down to how they were trained. You need to provide them with the best tools for the job, so set them up for success from the start.
To work in customer service, you often need skills like empathy, patience, excellent communication, and a good work ethic. Some people will come to you with these skill sets and instantly fit into the customer service team, while others will need a little help.
Communicate in a Way That Relates to the Customer
Want an easy way to irritate your customers and clients and have them never come back? Speak to them in an arrogant tone. Customers don’t appreciate this.
When you’re on the phone, face-to-face, or even online, your tone of voice can dictate the outcome of the conversation. The best tip is to talk in an empathetic way (without pitying the customer), that makes them feel like they are the only important thing to you right now.
Give the Customer Your Full Attention
With that said, the customer should be your top priority. If they are taking the time to reach out to you with a concern or even praise, then you should return the favor and give them your full attention.
Stay Positive – Always
Those who have spent even the shortest time in customer service will likely admit that it’s hard to stay positive. When emotions are high and tension rises, it’s easy to let emotions take over and start to react to the customer rather than trying to keep cool.
Staying positive, though, doesn’t just mean with how you handle a situation. It also involves your language (and we’re not just talking about appropriate words).
Using words like “I can’t” is considered more of a negative language. For example, you have someone who wants to order a product currently sold out. Instead of simply saying it’s sold out and you can’t order it, phrase it more positively. Let them know it’s sold out by saying when it’s next available, and you can get them on the order list.
So, how do you amp up your customer service? One of the most straightforward steps to take is to put yourself in the customer’s shoes. If you were to approach your customer service team, how would you feel at the end?
Make your client feel like they are number one to you. Use the tips above to help reshape your customer service team and keep your client relationships high and positive.